1. Purpose

These Terms and Conditions of Sale (“T&Cs”) govern all sales made by More French Please (hereinafter “the Seller”) on its website morefrenchpls.com, whether for French lessons, digital books (PDF) or printed books shipped by post.

Placing an order on the website implies the customer’s full and unreserved acceptance of these T&Cs.

2. Seller Information

Business name: Martin Prévault, sole trader (EI) – More French Please
Legal status: Sole proprietorship (French auto-entrepreneur)
SIRET: 949 336 838 00030
Address: 30 boulevard de Sébastopol, 75004 Paris, France
Email: contact@morefrenchpls.com
EU VAT number: FR25949336838

3. Services Offered

The Seller offers on its website:

• online French lessons (one-to-one lessons, group conversation classes) — online bookings are currently suspended; terms will be specified when they resume;
• digital books (downloadable PDF files, with accompanying audio);
• printed books, shipped by post.

The type of product (digital or printed) is indicated on each product page before purchase.

4. Orders and Payment

4.1 Ordering Process

Orders are placed exclusively online via the website morefrenchpls.com. The customer selects the desired product(s), adds them to the basket, then confirms the order by entering their delivery details (where applicable) and payment information.

4.2 Prices

Prices are shown in euros, including all taxes (VAT included).

• Printed books and e-books: VAT at 5.5% included.
• French lessons: exempt from VAT under Article 261-4-4° b of the French Tax Code (Code général des impôts).
• Shipping costs: shown including VAT before the order is confirmed, and added to the price of printed books.

For deliveries and customers outside the European Union, French VAT does not apply: the VAT amount is deducted from the price at checkout.

The Seller reserves the right to change its prices at any time. Products are charged at the price in force when the order is confirmed.

4.3 Payment

Payment is made online by credit or debit card, via a secure payment solution integrated into the website. By confirming the order, the customer agrees to pay the full price displayed, including shipping costs where applicable.

4.4 Confirmation

Once payment has been made, the customer receives a confirmation email containing a summary of the order and, depending on the product purchased, the download link for the digital file or the shipping information for their parcel.

5. Delivery of Printed Books

5.1 Delivery Area

Printed books can be shipped worldwide.

5.2 Delivery Times

Orders are shipped within 3 to 5 working days of payment confirmation. The actual delivery time then varies depending on the destination country and the postal carrier used, and is beyond the Seller’s control.

5.3 Shipping Costs

Shipping costs are calculated at checkout based on the customer’s address and are added to the price of the product. They are displayed before final payment confirmation.

5.4 Delay or Non-Delivery

In the event of a significant delay or non-receipt of a parcel, the customer is invited to contact the Seller at contact@morefrenchpls.com so that a solution can be found (reshipment or refund, depending on the case).

6. Cancellation and Refunds

6.1 Digital Books

In accordance with Article L221-28 of the French Consumer Code, digital content supplied on an intangible medium, the performance of which has begun with the customer’s prior express consent and waiver of their right of withdrawal, is not subject to this right. By purchasing a digital book, the customer acknowledges immediate access to the content and expressly waives their right of withdrawal upon download.

6.2 Printed Books

In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has 14 calendar days from receipt of the printed book to exercise their right of withdrawal, without having to give any reason. The customer must inform the Seller of their decision by email, then return the product in its original condition. Return costs are borne by the customer, unless otherwise stated. The refund will be made within 14 days of receipt of the returned product.

You can consult our model withdrawal form here.

6.3 Online Lessons

In accordance with Article L221-28 of the French Consumer Code, services fully performed before the end of the withdrawal period, with the customer’s prior express consent, are not subject to the right of withdrawal.

7. Access to Digital Content

Once payment has been confirmed, the customer receives a download link for digital books or, for online lessons, dedicated access. The customer agrees not to share this content or access with third parties. If sharing is detected, the Seller reserves the right to suspend access without refund.

8. Intellectual Property

All content sold by the Seller (books, dialogues, audio, videos, documents, lesson materials) is protected by copyright. Any reproduction, distribution, resale or use without express authorisation is prohibited.

9. Liability

The Seller cannot be held liable for any interruptions or technical malfunctions affecting access to digital content or lessons where these are due to external causes (internet outage, technical problem on the user’s side, postal delay, etc.).

10. Personal Data Protection

Personal data collected in connection with orders is processed in accordance with the privacy policy available on the website.

11. Applicable Law and Mediation

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, More French Please is a member of the consumer mediation service of La Société Médiation Professionnelle (SMP).

In the event of a dispute, the customer may submit a complaint on the website https://www.mediateur-consommation-smp.fr/ or by post to:

La Société Médiation Professionnelle — SAS SMP
24 rue Albert de Mun, 33000 Bordeaux, France